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Hernandez joins Scott Credit Union executive team as chief operating officer

Scott Credit Union has announced the promotion of Joanne Hernandez to Chief Operating Officer. She was the Vice President of Consumer Lending prior to taking on her new responsibilities.

“Scott Credit Union is very dedicated to their employees and members,” said Hernandez. “My goal is to strive for excellence within operations and improve our processes. All of us at Scott Credit Union are consistently looking forward to determine how we can improve member experience.”

Hernandez brings more than 30 years of credit union experience. She joined Scott Credit Union from Frontwave Credit Union, where she was Director of Lending. She had the title of Assistant Vice President of Business Development while at Comerica Bank and previously held management roles at Mission Federal Credit Union and San Diego County Credit Union.

In addition to her professional experience, Hernandez holds a Bachelor of Arts in Education from San Diego State University.

She said, “I am proud to be part of the Scott Credit Union team. I’m excited to be part of the executive team and to utilize my years of experience to accomplish strategic goals together.”

As Chief Operating Officer, Hernandez will be responsible for the delivery of operational excellence – as experienced by both employees and members – across all business units. In this role, she will oversee the credit union’s Operations, Card Services, Collections & Recovery, the Member Contact Center, and the Branch Network of 25 locations. She will also design and develop measurable solutions to member feedback and analyze data to ensure operational excellence.

“Joanne has directed our Consumer Lending team for two years and has proven that she is a skilled leader. She understands the scope of our business,” said Frank Padak, President and CEO. “Whether we are conducting business online or offline, our goal is to always look for ways to improve the Scott Credit Union experience for our members and employees. Joanna will be instrumental in making this happen.”

Scott Credit Union is a full-service financial cooperative. When someone opens an account at the credit union, they become a member and an owner. Because of its structure, Scott Credit Union has given back over $15 million to members through a bonus dividend and loan interest rebate over the past 14 years.

Scott Credit Union currently has 25 locations; 22 locations in metro St. Louis including Affton, MO; Ballpark Village in St. Louis, MO; Belleville, IL (two branches); Breese, IL; Collinsville, IL; Columbia, IL; Crestwood, MO; Edwardsville, IL (two branches); Fairview Heights, IL; Ferguson, MO; Highland, IL; Ladue, MO; Lebanon, IL; Mascoutah, IL; O’Fallon, IL; Trenton, IL; Troy, IL; Scott Air Force Base in Illinois; Waterloo, IL; and Wood River, IL; and three branches in the Chicago area in Evergreen Park, IL; Midlothian, IL; and at the Jesse Brown VA Medical Center.

For details on opening accounts at Scott Credit Union, visit www.scu.org.

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