In response to the economic hardships that residential and business customers may experience due to the COVID-19 pandemic, Ameren Illinois is suspending service disconnections and forgiving late payment fees for non-payment through at least May 1.
“The COVID-19 pandemic may result in lost income for some of our customers, particularly the most vulnerable. We want all of our customers to have peace of mind that they will have energy service as we navigate through this unprecedented situation,” said Richard J. Mark, chairman and president, Ameren Illinois.
Customers needing assistance with paying their bill should contact our customer care team at AmerenIllinois.com for payment options.