Memorial Hospital East in Shiloh and Memorial Hospital in Belleville have both achieved the Healthgrades 2018 Outstanding Patient Experience Award.
Memorial Hospital Belleville received the award for the third consecutive year and in so doing was among the top 5 percent of all short-term acute care hospitals reporting patient safety data.
Memorial Hospital Belleville is on the only hospital in the St. Louis metro area to be in the top 5 percent for three years in a row.
Meanwhile, Memorial East’s designation places it among the top 15 percent of hospitals nationwide, according to Healthgrades, which is an online resource for comprehensive information about physicians and hospitals.
Healthgrades evaluated 3,478 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from April 2016 to March 2017 to identify hospital performance in this area.
“Patient experience surveys offer important insights about hospitals and their commitment to providing patients with an outstanding experience,” said Mark J. Turner, president of Memorial Regional Health Services. “We value how our most important stakeholders – the patients themselves – perceive their care. This is something we don’t take for granted and work every day to provide our patients with exceptional healthcare and compassionate service.”
Healthgrades evaluated hospital performance using a survey focusing on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which includes clinical performance thresholds in addition to a minimum of 100 survey responses. Nationally, almost 3,000 hospitals met those requirements with 439 hospitals outperforming their peers — based on their patients’ responses — to achieve this distinction. Memorial East’s performance places it among the top 15 percent in the nation.
Memorial Hospital East recently received the following awards from Professional Research Consultants Inc., the company who conducts patient experience surveys for the hospital: 5-Star – Overall Quality of Care – Emergency Department, Outpatient Diagnostic Services, Outpatient Surgical Services and Care Transitions as well as 4-Star – Overall Quality of Care – Inpatient Services.