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Regions is top-ranked in nation for customer experience in Temkin Survey


Regions Bank, which has operations throughout Metro East, is the highest-ranked bank in the United States in the newly released 2017 Temkin Experience Ratings.

regionsbanklogoThe annual ratings are compiled by the Temkin Group, a national research firm that ranks companies based on customer experience.

The 2017 ratings evaluate more than 300 companies from across 20 industries ranging from banks to supermarkets to retailers and more. In addition to being recognized as the highest-ranked company in the banking industry, Regions also tied as the fourth-highest rated company across all industries. Only Publix, Chick-Fil-A and the supermarket H-E-B ranked higher.

This is the fourth consecutive year Regions has ranked in the top 10 percent of companies in the ratings. Regions is also recognized as one of the companies that most outperformed its peers. The 2017 ratings represent Regions’ strongest performance in the Temkin survey to date.

In compiling the 2017 Temkin Experience Ratings, the Temkin Group surveyed 10,000 U.S. consumers who were asked to rate their recent interactions with a variety of companies. In all, 331 companies were included in the rankings. Survey participants were asked to evaluate their experiences with the companies across three categories: success, effort and emotion.

Further information on the rankings and companies included in the survey can be found on the Temkin Group’s “Experience Matters” website.

      From the Illinois Business Journal

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