Metro Transit announces security gate change after CMT’s virtual ‘Candid Conversation with Commuters’ event

Citizens for Modern Transit hosted a virtual “Candid Conversation with Commuters” event on June 5, 2025, in response to transit riders concerns and frustrations with the rollout of new safety and security measures tied to Metro Transit’s Secure Platform Plan (SPP).

The forum provided an opportunity for transit riders, stakeholders and members of the community at large to ask questions about security gating, fencing, surveillance cameras, fare technology and the timetable associated with the implementation of the multi-tiered strategy designed to create a more secure transit environment at all 38 MetroLink stations.

More info can be found here. You can also watch the event in its entirety at https://www.youtube.com/watch?v=0R3nZV4XQL0.

Following the event, Metro Transit posted this information to its blog and social channels stating:

Effective immediately, when any of the security gates are unattended, the security gate will remain open. If the guard posted by the gates needs to leave to check on something, the team at the Real-Time Camera Center will monitor the gates and lock one of them open. This change will help ensure customers are not delayed and can make their MetroLink and MetroBus connections on-time. When the guard returns to their post, the gates resume their normal operation – customers should present their valid fare to the guard when approaching the gates to have them opened.

See Metro Transit’s blog to learn more: https://www.metrostlouis.org/nextstop/making-a-change-to-improve-the-transit-experience/

Citizens for Modern Transit would like to thank Metro Transit officials for taking the time to listen to riders’ concerns and make the needed changes to enhance rider experiences.