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Growing business through referrals: Nothing like good word of mouth

By DENNIS GRUBAUGH    In business nothing is cherished more than good word of mouth.    By the same token, nothing is feared more than a bad review.    This past month, I came across a group for whom the positive referral is everything, and not a bad word was being said about anybody.    I was privileged to…

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Take a lesson from the Dutch and their Remembrance of the Dead

By ALAN J. ORTBALS    Last month, my wife and I took a river cruise down the Rhine River beginning in Basel, Switzerland, and ending in Amsterdam, the capital of the Netherlands. It was there that I witnessed one of the most profound moments of my life.    On May 10, 1940, the German army sped across…

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