Annual awards program commemorates hotels for delivering exceptional service and guest experiences
IHG Hotels & Resorts, one of the world’s leading hotel companies, is proud to recognize the Holiday Inn Express Troy and its team among its 2022 Performance Awards recipients. Considered the most prestigious internal organizational honor among IHG Hotels & Resorts’ Americas colleagues and properties, the Performance Awards acknowledge hotels for notable achievements among several key customer criteria, including guest service and satisfaction, cleanliness, and adherence to clean energy metrics and other company standards.
The Holiday Inn Express Troy, managed by General Hotels Corporation, is one of nearly 300 Performance Awards winners selected among the organization’s more than 4,300 hotels across the United States, Canada, Latin America and South America. More specifically, the Holiday Inn Express Troy received the Torchbearer award, given to IHG hotels open prior to December 31, 2020 and that meet or exceed guest experience metric targets.
Elie Maalouf, Chief Executive Officer, Americas, IHG Hotels & Resorts, said: “The definition of modern travel and the demands of our guests continue to evolve, and our hotel teams remain committed to adapting and delivering the experience travelers have come to expect across IHG’s 18 brands and more than 4,300 Americas properties. The Holiday Inn Express Troy and its staff lead by example, and their hard work and dedication to providing True Hospitality for Good are more than deserving of a 2022 Performance Award.”
“I could not be more pleased with our team” said Robert Plummer, hotel owner. “This award is earned, not given, which makes this special but it’s an even greater joy knowing it was earned for providing exceptional experiences for our guests.”
IHG hotels welcome guests with flexible and comfortable environments that enable travel on their own terms. Specifically, IHG’s Clean Promise guarantees clean, well maintained and clutter-free rooms that offer guests added peace of mind before and throughout their stay.
To learn more, or book a trip with IHG, visit https://www.ihg.com/hotels/us/en/reservation or use the new IHG One Rewards mobile app.
About IHG Hotels & Resorts
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good. With a family of 18 hotel brands and IHG One Rewards, one of the world’s largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,800 in the development pipeline.
- Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
- Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
- Essentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotels
- Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
- Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group’s holding company and is incorporated and registered in England and Wales. Approximately 325,000 people work across IHG’s hotels and corporate offices globally. Visit online for more about its hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores. For IHG’s latest news, visit their Newsroom online and follow them on LinkedIn, Facebook and Twitter.
About General Hotels Corporation
Founded in 1962, General Hotels Corporation (GHC) is committed to enriching lives through award-winning hospitality. A leading hotel owner/operator, developer and third-party management company, the Indianapolis, IN based organization currently operates 50 hotels representing over 5,100 guestrooms with several new locations in development and under construction. The organization’s portfolio includes a broad range of brands and property types including select service, full service, extended stay, independent hotels, city-center hotels, airport hotels and small market hotels. The company’s core values of caring, commitment, excellence, growing, integrity, and respect, serve as its guiding principles in all operations and interactions with guests, associates, investors, and partners. To learn more about GHC, visit genhotels.com.