With the help of Civil Design Inc., Illinois American Water’s Granite City wastewater collection operations is using GPS to collect wastewater collection system data and modernize the mapping system.
To map the infrastructure, CDI employees will be traveling throughout the community to locate and record the location of wastewater mains, manholes, etc. Weather permitting, this work will be completed next summer.
Customers should be aware that they may see CDI employees working in their neighborhoods. CDI employees will not need access inside customers’ homes to complete this work, but customers may see them working in front of their homes or in the backyards and alleyways.
Illinois American Water asks that customers follow social distancing recommendations issued by the Centers for Disease Control and Prevention by keeping at least 6 feet (2 meters) between customers and
The company’s employees/contractors. If there is a question about service or work, customers can call Illinois American Water’s customer service center at (800) 422-2782. Representatives are available weekdays
from 7 a.m. to 7 p.m. to assist. Representatives are also available 24/7 for emergencies.
According to Joe Ahlvin, senior manager of operations, the GIS technology helps the company capture assets and supports customer service. He said, “Employees will be able to access wastewater asset information on their in-vehicle computers or handheld GPS locators. This will help decrease response time and aid in customer service requests.”
The partnership with CDI also supports Illinois American Water’s commitment to diversity and inclusion. CDI is a certified woman-owned business. They provide GIS consulting, surveying and field data collection