Customers may see contractors in neighborhoods and should not approach; questions about
projects can be addressed by calling (800) 422-2782
With the help of Urban GIS Inc., Illinois American Water’s Godfrey Wastewater operations is using GPS to collect wastewater system data and modernize the mapping system.
To map the village of Godfrey wastewater infrastructure, Urban GIS employees will be traveling throughout the
community to locate and record the location of wastewater mains, manholes, etc. Weather permitting, this
work will be completed in June.
Customers should be aware that they may see Urban GIS employees working in their neighborhoods. Urban GIS employees will not need access inside customers’ homes to complete this work, but customers
may see them working in front of their homes or in the backyards and alleyways.
Illinois American Water asks that customers follow social distancing recommendations issued by the Centers for Disease Control and Prevention by keeping at least 6 feet (2 meters) between customers and
If there is a question about service or work, customers can call Illinois American Water’s customer service center at (800) 422-2782. Representatives are available weekdays from 7 a.m. to 7 p.m. to assist. Representatives are also available 24/7 for emergencies.
According to Karen Cooper (shown), director of Operations, the GIS technology helps the company capture assets
and supports customer service.
“Employees will be able to access wastewater asset information on their in-vehicle computers or handheld GPS locators. This will help decrease response time and aid in customer service requests,” Cooper said.
The partnership with Urban GIS Inc. also supports Illinois American Water’s commitment to diversity and
inclusion. Urban GIS Inc. is a certified minority-owned small business. They provide GIS consulting, staff
augmentation and field data collection services.