Alton KG Management LLC says its Best Western Premier Alton-St. Louis Area Hotel has received the 2018 TripAdvisor Certificate of Excellence.
Now in its eighth year, the achievement celebrates hospitality businesses that have consistently achieved great traveler reviews on TripAdvisor over the past year. Certificate of Excellence recipients include accommodations, restaurants and attractions located all over the world that have continually delivered a quality customer experience.
“There is no greater seal of approval than being recognized by our customers. The achievement is a remarkable vote of confidence to our continued business success and commitment to service excellence,” said Patty Rotermund, general manager at Best Western Premier Alton St. Louis Area Hotel.
The award takes into account the quality, quantity and recency of reviews submitted by travelers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
Sungmin Park, owner of Alton KG Management LLC, lives in Sacramento, Calif., but has business ventures in the West Coast and Midwest regions of the United States as well as in Brazil, China and South Korea. His experience in hotels – managing, building and renovating them – spans 27 years.
His newest venture is a limited service hotel in O’Fallon, Ill., where he intends to convert a distressed property into a branded, high-performing hotel with the help of his management team including General Manager, Patty Rotermund and Director of Sales & Marketing Jacinda Dunlap.