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HSHS St. Joseph’s Hospital Highland receives Press Ganey award for excellence in patient experience

HSHS St. Joseph’s Hospital Highland has been named a 2017 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in patient experience.

guardianofexcellenceawardSt. Joseph’s Hospital also received the award for patient experience scores in ambulatory surgery.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

Some of the programs put into place over the past year which have helped achieve this award include improving patient handoffs, education for staff on patient satisfaction standards and effectiveness, and further development of the nurse navigator position. Nurses are connecting more with patients at the bedside by conducting handoff reports in the patient rooms to involve the patient in all aspects of their care. The nurse navigator position has been expanded to allow for more consistent processes with orthopedic and large GI cases.

In addition to these programs, St. Joseph’s Hospital added the MAKO Robot to its orthopedic surgery program last year. The MAKO Robot assists the highly trained physicians who use the technology to achieve a new level of reproducible precision during partial-knee and hip surgeries. Surgeries using the MAKO Robot offer many benefits over traditional knee or hip replacement procedures, including reduced pain, faster recovery, smaller scars, and better motion. All of these benefits add to a better experience for patients.

“We are proud and honored to receive the Press Ganey Guardian of Excellence Award for Patient Experience,” said John Ludwig, president and CEO, St. Joseph’s Hospital. “We are dedicated to providing a high quality experience to all our patients. This award recognizes that dedication and the hard work of our colleagues.”

According to Ludwig, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.


Press Ganey also presented a 2017 Pinnacle of Excellence Award to HSHS St. Joseph’s Hospital Breese for Patient Experience.

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