Phil Hickman – Associated Bank
“‘Our customer service is second to none’ is an oft overused phrase among businesses. At Associated Bank we take the customer service commitment very seriously.
And don’t just take our word for it: Associated Bank’s contact center operations have been recognized for customer service excellence in its live phone channel under the J.D. Power 2015 Certified Contact Center Program.
The Certified Contact Center Program distinction acknowledges a strong commitment by Associated Bank’s contact center operations to provide “An Outstanding Customer Service Experience.”
To become certified, the contact centers successfully passed a detailed audit of more than 100 practices that encompass their recruiting, training, employee incentives, management roles and responsibilities and quality assurance capabilities.
As part of its evaluation, J.D. Power conducted a random survey of Associated Bank customers who recently contacted its contact centers in Green Bay, Wis., and Stevens Point, Wis.
So, what does that mean to you? It means that we will earn the right to build deep and lasting relationships with you through superior service that clearly sets us apart from our competitors. We continuously seek customer feedback to better understand and act upon your diverse and changing financial needs. It is a tradition that we have built on for over 150 years.
Associated Bank continues to build on our commitment to serve the Metro East market and surrounding areas. In 2015, we invested several million dollars into upgrading and remodeling our bank locations in Alton, Glen Carbon, Fairview Heights, East St. Louis, Belleville-West Main, Millstadt and Columbia. Plans are underway in downtown Belleville to build a new modern bank branch adjacent to our existing location and sell the large building currently housing our operations.
While Associated Bank has grown to over $27 billion in assets, we understand that it is the relationships with our customers and our communities that have enabled this growth. Our size allows us to offer a wide range of financial products and services, the most current technology, and broad range of other tools and resources that are often unmatched by other banks. Combine those resources with our local leadership team and our focus on meeting customer needs in our community, and we believe that you will have a customer experience that can’t be beat.
Phil Hickman – President
Southern Illinois/St. Louis Metro East Market