Southwestern Hearing Centers opens 18 locations in 18 months
From Illinois Business Journal news services
Family-owned Southwestern Hearing Centers has announced that it has opened 18 locations in 18 months in Illinois, including one at 4B Country Club Executive Park in Edwardsville.
Two more locations will open by the end of the year.
Southwestern Hearing Centers provides hearing loss evaluations, recommendations for hearing devices and hearing aid repairs.
“We don’t just sell hearing aids,” says Michael Marino, CEO. “Our commitment to service and helping people achieve a better quality of living is what makes us unique.”
Michael Marino is the second generation Marino to take over the business and has been with the company since he was 20 years old. Michael grew the business from one location to 24 locations. Equally passionate, his son Brian joined the venture in 2013, and by the end of 2015, will have helped grow the business from 24 to 65 locations.
“Opening new centers gives us a farther reaching opportunity to help more people,” says Brian Marino, COO of Southwestern Hearing Centers and VP of Hearing Lab. “We’re proud that even while opening 40 locations in the past two years, we remain at a 97 percent customer satisfaction rate.”
Southwestern Hearing Centers opened in 1947, when hearing aids weren’t yet worn on ears. Since then, the business has consistently grown in its technology offerings and service locations. The Marino family has operated the business for three generations, and has grown the business to span the Midwest region from headquarters in St. Louis to Kansas City and Chicago.
In southern Illinois, other locations include Alton, Fairview Heights, Jerseyville, Waterloo, Highland and Jacksonville.