Phillip E. Hickman – Associated Bank
“At Associated Bank, our commitment to our customers is second to none. We will earn the right
to build deep and lasting relationships with you through superior service that clearly sets us apart from our competitors.
We continuously seek customer feedback to better understand and act upon your diverse and changing financial needs. It is a tradition that we have built on for over 150 years. Associated Bank has reenergized our commitment to the Metro East Market. Building upon our experience– “our roots” in growing community banks– we have refocused our efforts to support and grow our consumer and commercial banking operations here. Beginning in September of 2014, we have returned local executive leadership to the Metro East with a market president and senior management team located right here in our community. This team understands the local market and is actively connected with various organizations to support our local communities.
We are further investing several million dollars into remodeling and building branches in our communities. Branch offices in Alton, Fairview Heights, Belleville-West, Millstadt and Columbia are in the final stages of completion of remodeling and offices in Glen Carbon and East St. Louis will follow suit later this year. In downtown Belleville, we plan to build a new modern branch adjacent to our existing location and sell the large building currently housing our bank branch.
We have also expanded our commercial, retail, private banking, mortgage, investment and support teams. Our goal in doing so is to ensure our customers a full range of financial services provided with local expertise. It is our promise to hire the best local talent; individuals who understand the needs of our communities and will deliver on our customer commitment.
While Associated Bank as a corporation has grown to over $27 billion in assets, we understand that it is the relationship with our customers and our communities that has allowed us to do that. Our size allows us to offer the best range of products and services available, the most current technology, and broad range of other tools and resources that simply are not available through many other banks. Combine those resources with our local leadership team and our focus on meeting customer needs in our community, and we believe that you will have a customer experience that can’t be beat.”
Phillip E. Hickman
Southern Illinois Community Market