Gary Tedrick and Jennifer Schulz, owners of Answer Midwest on Henry Street in Alton, hold the Association of Teleservices International Diamond Plus Award. Answer Midwest is one of only 13 services in North America and the UK ever to have won the ATSI Award of Excellence more than 12 consecutive years.
ALTON – Answer Midwest, Inc. has been honored with the ATSI 2014 Diamond Plus Award after winning the ATSI Award of Excellence for 13 consecutive years.
Owned and managed by the Tedrick family since 1991, Answer Midwest has grown from one woman answering phones for a doctor’s office in 1946 to a high tech service center supporting service professionals and businesses all over the country.
“We work hard to be sure our clients are getting the best service possible,” said Jennifer Schulz, vice president and co-owner. “Winning a prestigious international award confirms we are doing it right.”
The Association of TeleServices International Award is presented annually to the best providers of telecommunications and call center services in North America and the UK. Independent judges are contracted by ATSI to evaluate message services.
Service providers are judged on courtesy, response time, accuracy and overall service to their clients. Only 13 services have ever won as many consecutive years as Answer Midwest.
“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in the industry. Award recipients demonstrate the highest level of service throughout every aspect of a caller’s experience, it’s quite an honor,” says ATSI President Sharon Campbell.
Answer Midwest, Inc. was presented with the award at ATSI’s 2014 Annual Convention in Memphis, Tenn.