The Better Business Bureau says it has has revoked BBB Accreditation of Credible Exteriors LLC of Belleville and Mike’s Custom Retailing Walls & Landscaping of St. Jacobs, for what the agency said are violations of BBB’s Accreditation Agreement.
BBB’s Executive Committee took the actions Tuesday at the recommendation of its Standards and Compliance Committee.
BBB said it notified Credible Exteriors LLC on numerous occasions between Nov. 7, 2013, and March 19, 2014, regarding a customer complaint on delays in making repairs. The company failed to make a good faith effort to resolve the complaint, BBB said.
BBB notified Mike’s Custom Retaining Walls & Landscaping on numerous occasions between June 27, 2013, and March, 2014, regarding a customer complaint about unsatisfactory workmanship. The company failed to make a good faith effort to resolve the complaint, the organization said.
BBB Accredited Businesses are required to respond to customer complaints and BBB inquiries, to make a good faith effort to resolve complaints and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of BBB and private enterprise.
BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Consumers are urged to contact BBB at (314) 645-3300 or www.bbb.org, for a BBB Business Review before doing business with any company or charity.